GoTo’s Latest IT Solution Integrations Streamline Business Operations

August 26, 2024Chris Savio Director, Product Marketing

Constant evolutions to systems and expansions to tool sets in the support arena rely on connections between solutions to simplify and bring order to processes. Simply put, integrations are the lifeblood of sanity among IT and support professionals. At GoTo, we understand this, which is why I'm excited to announce new integrations across our IT solutions portfolio - GoTo Resolve, LogMeIn Rescue, Miradore, and LogMeIn Central - to enhance workflows, increase productivity, and improve customer satisfaction.

Disconnected technology and single-use tools can lead to inefficiencies and user frustration. For IT and support professionals, this often results in added stress and hurdles to scaling operations. Integrating GoTo's IT solutions with your existing systems allows you to tackle these challenges effectively. These new integrations simplify the complexities, ensuring your tools operate harmoniously and efficiently

GoTo Resolve's Expanding Ecosystem Penetration

GoTo Resolve is rapidly expanding its value and impact with multiple monthly releases. However, one feature that IT professionals have relied upon often is remote support. With our latest integrations focused on enhancing this feature, we're making remote support faster and easier.

New integrations with Jira Service Management and Software, ConnectWise Manage, Freshdesk, and Halo's ITSM and PSA solutions improve support workflows by enabling agents to initiate and manage remote sessions directly from tickets. This streamlined automation offers several key benefits, including increased efficiency by reducing the time spent switching between multiple systems and improved data integrity by ensuring consistent and correct session information.

Enhancing Support with Rescue

Over nearly 20 years, Rescue has established a reputation as a leader in customizable, secure remote support. Our two latest integration releases, hot on the heels of our MS Teams integration last quarter, improve upon Rescue's already robust integrations library and open-API environment.

Our newest Rescue integrations benefit IT professionals and technical customer support teams. First, to the delight of IT leaders, is a new integration with Jira Service Management and Software. The second release improves Rescue's Salesforce integration, specifically enhancing its security. Across both, teams can provide faster, smarter, and more delightful support sessions by initiating a remote session with one click, effortlessly sharing session details with customers, and automatically capturing session data in the ticket or case.

Miradore's User Management Improvement

Earlier this year, we introduced Miradore's Premium+ plan to address the growing complexities and time constraints IT teams face. This tier improved upon Miradore's smart, secure MDM functionality, with integrations to streamline device workflows and hands-on support.

Our latest Miradore integrations focus on user management, a crucial aspect of IT efficiency. New Entra ID and Google Workspace integrations synchronize user data, keeping device user information accurate. They minimize manual entry errors, protect user credentials, and streamline the onboarding process for new employees. Additionally, real-time updates and group filters enable IT teams to manage devices efficiently, ensuring instant reflection of changes in user information.

Expanding Central Capabilities

Central has been a household name for remote monitoring and management for over two decades. Now, it's expanding its reach from core proactive support capabilities to include elevated reactive support functionality.

Central's new remote support module powered by GoTo Resolve equips IT professionals with immediate assistance tools for desktops and mobile devices-a first for Central. Support teams can choose from hands-on remote control to zero-download remote view to speed up support regardless of the problem-anytime, anywhere.

In today's fast, resource-constrained support world, staying ahead means working smarter, not harder. Our new integrations - with more on the way - are designed to reduce the burden on IT and support professionals, allowing them to focus on what they do best-serving their customers. By streamlining workflows, increasing efficiency, and enhancing the customer experience, these integrations are a game-changer for businesses looking to thrive in the digital age.