Three “C”s of Employee Experience at the Leading Silicon Valley Company

A globally-renowned Silicon Valley technology company recognized for its digital innovation is also celebrated for its stunning workplace experience. It has long been committed to creating a thriving environment for its employees, reflected in outstanding office design and a variety of employee-centric programs and services. Their director of global workplace design stated that the company's mission is to amplify corporate culture and create extraordinary experiencesthat bring people together and allow them to be their best selves.

Achieving this for over 30,000 employees across 40+ global offices was no small task. The company chose CXAI(formerly CXApp) to implement a comprehensive workplace platform that unified the employee experience while reflecting the corporate culture and addressing the unique needs of each location. The secret behind the company's thriving workplace lies in its focus on the 3 Cs: Communication, Community, and Care-core pillars powered by CXAI technology that ensure employees stay connected, engaged, and supported.

Communication: Staying Connected Across the Globe

Communication is the foundation of a thriving workplace. It's crucial for fostering connection, maintaining transparency, and reinforcing the corporate culture.

However, similar to every global business, this software company deals with challenges-time zones, cultural variations, not enough communications, or the opposite-information overload. When the pandemic hit, people worked from home, and digital communications remained the only means of communication - the lifeblood of company operations, employee engagement, and well-being.

The CXAI app offered a centralized platform for company news, announcements, internal podcasts, and events.

During and after the pandemic, it has become the primary communication channel-people use it daily to read global updatesfrom corporate headquartersand local newsfor their regional office. Employees subscribe and listen to dozens of podcastsproduced by their fellow colleagues, learning about the company's latest technology and product developments, global trends, and other topics through informal interviews and commentaries.

The company organizes regular internal events. Employees can search for them in the app by type, category, and location, then register and save the event to their work calendar. There's something for everyone, from inspirational speakers to town halls and learning and development opportunities.

For remote workers, the company also curates an extensive list of resources to keep them engaged, connected and address their unique needs. Employees share their favorite recipes, view workout plans, and check out pointers on the best way to set up a home office.

Notifications are even scheduled and automatically sent to new hires during their first eight weeks with helpful information and reminders.

By streamlining formal communications and supporting informal channels, the company creates a unified, cohesive experience that transcends geographical and personal barriers. It ensures every employee stays informed, engaged, and connected regardless of location.

Community: Building Engagement and a Sense of Belonging

The company's commitment to fostering an inclusive and supportive environment has always been at the heart of its workplace philosophy.

Every employee has an opportunity to find a community groupthat resonates with their identity or interests. There are networks for disabled employees, veterans, women, Asian, Black, Hispanic people, and the LGBTQIA+ community. Employees could also participate in interest groups such as photography, cycling, genealogy, DIY crafts, cricket, salsa dancing, board games, and more.

This wide range of specialized communities around diverse identities, shared interests, and skills created spaces where employees can learn, grow, and support one another. It is a crucial part of employee experience, building stronger bonds and engagement among peers.

CXAI app provides digital support for these community groups, helping them organize meetingsand events, promote their activities, invite and sign up new members, and encourage active participation. Thus the app ultimately fosters a more connected, inclusive, and engaged workforce.

Care: Prioritizing Employee Well-Being

Employee well-being is central to the company's success. Its commitment to enhancing comfort and convenience in the workplace is evident through its wide range of on-campus services enabled via the CXAI platform.

The Food Ordering feature allows employees to conveniently order meals from the internal cafes and even supports a special stipend for summer interns.

The Commuter's Portal offers real-time information on parking availability, shuttle tracking, and public transportation schedules, helping employees efficiently manage their commutes, save time, and reduce stress.

The CXAI app also supports seamless access to IT and Facilities Service Desks - to essential services where employees can quickly submit a ticket for technology or facility-related issues without using a separate application or a laptop. This immediate mobile assistance helps minimize disruptions and maintain productivity while augmenting each request with user information and location. On-demand IT help, similar to a Genius Bar at Apple Store, is another service that offers rapid technical consultation on using software or equipment. It ensures that employees are connected and equipped with the best technology to effectively perform their roles.

The Employee Resource Center provides a central hub, offering access to important information about company policies and employee benefits. Other services include fitness & wellnessprograms, massages, dry cleaning, car detailing,and many others.

With all these services integrated into one platform, the CXAI app plays a pivotal role in maintaining a healthy work-life balance. Employees feel valued and cared for, while apps help them avoid distractions and stay productive in the office.

The Impact of the 3 Cs

The combination of communication, community, and care, enabled by the CXAI workplace employee experience app, has had a profound impact on the company's workplace culture:

• Improved communication led to a complete change in how people connect with the company. Employees start their workday by reading company news in the CXAI app. Many more people actively participate in company events, internal discussions, and surveys, providing valuable feedback to the internal communications team.
  
  
• Community-building efforts have seen a significant increase in the number of employees joining diversity and inclusion groups and participating in internal training and classes.
  
  
• Care-focused initiatives led to a double-digit improvement in employee well-being scores, with employees reporting better physical and mental health and higher overall work satisfaction.

Conclusion

Through the power of the CXAI workplace experience platform, this company has taken the 3 Cs- Communication, Community, and Care-to the next level. The company has created an exceptional workplace culture where employees feel valued, supported, and empowered by providing them with the tools to stay connected, build meaningful relationships, and prioritize their well-being.

This approach has not only strengthened employee engagement but also contributed to the company's continued success as a leader in technology innovation and business excellence.

Contact usto explore how CXAI can enhance your workplace environment.

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