Customer feature: AirTanker

To help make the process easier, Emma was tasked with customising Rolls-Royce SMS Solution. Using the functionality available, she configured the settings, email alerts and approvals.

The updates, which were rolled out to AirTanker's engineering community in March 2023, means they can now respond live and directly to findings and actions. Emma says the feedback has been really positive, with staff impressed with the way it works and are happy to put the responses in.

"It has also had a really positive impact at a business level," she says. "When we have audits carried out by the UK Civil Aviation Authority, one of the questions they ask is how many findings are overdue. Since the changes, that figure has improved significantly, saving the business from having further findings from the regulatory authority."

AirTanker's operations community is now going through the same process, allowing them to enter any findings and actions raised against any of the operations areas directly into Rolls-Royce SMS Solution.

Get in touch if you'd like to learn more about how our market-leading SMS Solution can be customised to meet the unique needs of your business.

Article image: Crown copyright ©